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Customer Care

Order Confirmation

By placing an order, you agree to the terms & conditions of Blue Button Shop. Once we have received your order, you will receive an automatic e-mail confirming your order. In the event of incorrect stock levels, we reserve the right not to deliver, even though we have received the order. Should we be unable to deliver in accordance with the order terms in the confirmation, we will contact you and give you the opportunity to cancel the order. Please read the terms & conditions before placing any orders on www.bluebuttonshop.com.

 

Order Processing

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.

 

Modifying or Cancelling Your Order

All sale and discounted items are final sale once the order is submitted, and are ineligible to return or exchange once the shipment is shipped out. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues.

 

In-Store Pickup

If you wish to pick up your online order in-store, please continue through the online checkout process and select '"pick up" at the end. Please note in-store pickup is only available for customers in Canada.

Canada

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. Shipment will not be subject to any duties upon delivery.

 

USA

Sales tax and duty free for orders (under USD$800 in value) shipping to USA. For orders value at USD$800 or above, please contact Blue Button Shop by email for more details.

 

International

International orders will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. By placing an order with Blue Button Shop, you acknowledge that you understand this and that you are responsible for any such charges. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office. If you refuse to pay these charges upon delivery, your order will be returned to Blue Button Shop and your account will be credited according to our return policy less any shipping and import fees associated with the return.

Order is shipped out between Monday to Friday during business days. Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.

 

CANADA

Express

Priority

Quebec and Ontario

FREE on orders over CAD$100
CAD$9 for all other orders
(2 business days)

CAD$15 for all orders
(1 business day)

Other provinces

FREE on orders over CAD$100
CAD$9 for all other orders
(4 to 7 business days)

CAD$25 for all orders
(1 business day)

 

USA

Express

All states

FREE on orders over CAD$150
CAD$15 for all other orders
(3 to 7 business days)

No duties for all order below USD$800 in value.

 

INTERNATIONAL

Regular Trackable

Express Trackable

Group A
Australia, Belgium, Denmark, Estonia, Finland, France, Germany, Hong Kong, Ireland, Luxembourg, New Zealand, Singapore, Spain, Sweden and United Kingdom

FREE on orders over CAD$200
CAD$25 for all other orders
(5 to 19 business days)

Free on orders over CAD$400
CAD$45 for all other orders
(2 to 5 business days)

Group B
Russia and Ukraine

FREE on orders over CAD$300
CAD$35 for all other orders
(7 to 18 business days)

 

Group C
All other countries*

FREE on orders over CAD$300
CAD$35 for all other orders
(7 to 18 business days)

Free on orders over CAD$400
CAD$45 for all other orders
(2 to 5 business days)

 

*Unfortunately, we cannot ship to Indonesia at this time. If you have any questions about shipping cost, please contact us at info@bluebuttonshop.com.

Blue Button Shop/bluebuttonshop.com is not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.

We accept payment by Visa, MasterCard and PayPal. Occasionally, we will contact you for additional information in verifying your identity. We reserve the right to cancel any order for any reason.

Prices shown on bluebuttonshop.com are in Canadian currency. Shipping cost, duties and taxes are not included in the price of product(s).

Despite our efforts in providing accurate prices on bluebuttonshop.com, there may be error(s) from time to time. We reserve the right to adjust incorrect prices. We will contact you if there is an error on the order pricing before the product(s) proceeds to shipment. 

Each promotional code is limited to one use per customer in a single transaction, and it can only be applied to in-stock items. Promotional code cannot be combined with any other offers unless explicitly stated, and is only valid within the explicitly set time period. Promotion codes do not apply to shipping and taxes, and it cannot apply to previously purchases.

By placing an order with bluebuttonshop.com, you understand and agree that bluebuttonshop.com shall not be held liable for any damages caused to the items/packages during shipment. Any damage caused during shipment is the responsibility of the postal service/courier company. Blue Button Shop/bluebuttonshop.com does not assume any responsibility for lost or stolen items/packages.

Returns and exchanges can be made within 7 days from the date of purchase. All sale and discounted items, including any promotional code used are considered final sale and are ineligible to be returned or exchanged once order is shipped out. All returns and exchanges must be in original resalable condition (unwashed & unworn) with the original tags and packaging intact. Items may only be exchanged for other regular priced items available on bluebuttonshop.com.

If your order has not been shipped out, and you want to cancel any sale and/or discounted items on your order, please note there will be a $9 handling fee for each item that is cancelled, and this will be deducted from the refund.

All charges incurred as the result of an exchange or return (including shipping, brokerage, duties and taxes, etc.) are the customer’s responsibility. In cases of online purchase returns, all orders received free shipping will require a repayment of the initial shipping cost upon return of the product(s) if the remainder of the order does not meet the free-shipping requirement, and the initial shipping cost (Canada $9, USD $15, International $45) will be deducted from the refund. Returns will be refunded by the original method of payment upon inspection and approval.

A return authorization (RA) number is required for an exchange or return. Please contact us at info@bluebuttonshop.com for a RA number prior to sending item(s) back for an exchange or return. Items returned without authorization may be refused upon delivery. Please note RA number is not required for in-store return.

 

To initiate a return or exchange

A return authorization (RA) number is required for an exchange or return. Please contact us at info@bluebuttonshop.com for a RA number prior to sending item(s) back for an exchange or return. Items returned without authorization may be refused upon delivery. Please note RA number is not required for in-store return.

 

Returns/exchanges from Canada

Customer is responsible for all shipping costs incurred from the return/exchange. We advise using tracking service for all returns/exchanges, as we are not responsible for any damaged or lost items.

 

Returns/exchanges from USA

All US returns must be shipped via US Postal Service (USPS). Return shipment via other courier service (e.g. DHL, FedEx, UPS, Purolator) will incur duties, handling and/or brokerage fees, and this will be deducted from your credit/refund. All returned items must be declared as “Returned Canadian Goods” and under a $1 CAD value in the customs section of the return shipping label. Returns that are not properly declared may incur additional fees. We advise using tracking service for all returns/exchanges, as we are not responsible for any damaged or lost items.

 

Returns/exchanges from International

For returns/exchanges outside of Canada and USA, please send return shipment via postal service (e.g. EMS, Royal Mail, Korea Post). Return shipment via other courier service (e.g. DHL, FedEx, UPS) will incur duties, handling and/or brokerage fees, and this will be deducted from your credit/refund. All returned items must be declared as “Returned Canadian Goods” and under a $1 CAD value in the customs section of the return shipping label. Returns that are not properly declared may incur additional fees. We advise using tracking service for all returns/exchanges, as we are not responsible for any damaged or lost items.

All returns/exchanges shipping must be done within 7 business days. All late item(s) will not be accepted, and refund will not be processed.

1499 Dundas Street West,Toronto,
Ontario - M6K 1T6 Canada.
(647) 606-3270
info@bluebuttonshop.com